Call Center Training

Call Center Training

At Corporate Resources, we not only provide recruitment consultancy services to our clients but also give the applicants a perfect platform to get their dream jobs. We can help our clients to get the suitable candidates, cultivate them and retain them. Our comprehensive recruitment and staffing solutions as HR consultant ensure the delivery of profitable propositions for your workforce requirements.

We have adopted the international practices and procedures that are designed to attract and hire the best talent available in the market; thereby offering the best employee recruitment. We provide our client companies with not only a set of candidates, but also discussion on best-fit market availability, comparative benchmarking and a comfort knowing. Our online recruitment solutions are the best in the market today. Our Recruitment process can be categorized into three phases, namely :-

  • Planning – Structure, Focus, Identity, Prepare
  • Implementation – Contact, Motivate, Evaluate
  • Closure – Select, Offer, Candidate Joining

At Corporate Resources, we follow a carefully structured recruitment and selection process, which starts right from understanding the client's needs and functions all the way to follow-ups with both clients and candidates post recruitment. A brief description of the different stages involved in our recruitment process is given below:-

Planning
In the planning stage, we evaluate the needs and requirements of our clients to determine the required set of skills, understand organisational behaviour and relationships. This forms an integral part of our customer – focused recruitment services. Working as a cohesive team with our client, we identify the required experience and other characteristics, which are necessary for the successful candidate. We select those candidates, who fit in well with the company's plan. In order to ensure the best recruitment online of a suitable candidate, we give prime consideration to the company's existing business activities, business plans, work-culture, structures, systems and further plans. We concentrate on the job description, its key result areas, opportunities, career implications, location, salary and benefits. The initial planning enable us in identifying the needs of both the company as well as the candidates, which further leads to deciding on a search strategy to target on specific skills, education, personality and experience. It is because of this comprehensive and strategic planning, we are today one of the most sought after recruitment agencies in the market.

Mapping Exercise
Being an efficient recruitment agency, during the mapping exercise, we perform industry specific desk and field research on companies and relevant people so as to identify the key competencies. It includes job title, principal accountabilities, key result areas, authority to be infested, external/internal contacts, reporting procedures and supervisory relationships, working conditions/environment, job specifications, compensation package, location and other necessary details. Amongst several recruitment online companies, Crplindia is your most trusted staffing provider.

Long list generation
The field research is one of the primary aspects of effective recruitment online services. It provides us a long list of qualified candidates, who are worth pursuing. After this process, we start the search to identify the suitable candidates either from our exhaustive database or by advertising for the position

Implementation
The implementation stage consists of several phases including, preliminary interviews, short-listing of candidates, informal reference checks, client interviews and formal references checks.

Preliminary Interviews
For preliminary interviews, we select the potential candidates on the basis of prior work experience, qualifications, strength and weakness and the ability of candidate to fit into the work-culture and ethics of the client organization. The potential candidates are contacted and interviews will be conducted to find out their interest and suitability. We deploy the necessary expert assessment after the screening of candidates by drawing up competency profiles through the most innovative proprietary platform. During this phase, our consultants keep on updating the client of the progress achieved.

Short list generation
The preliminary interviews result out in short-listing of highly qualified candidates. Confidential reports are generally prepared and submitted in writing to our clients on four or five individuals, who fulfil the specified position closely.

Informal reference checks
We conduct informal reference check to verify the listed achievements and last few work experiences of the short-listed candidates. After this phase, a list is handed to the client with our recommendations and assessments.

Client Interviews
After the informal reference checks, we schedule a meeting between the short-listed candidates and the client with proper travel arrangements and handling of reimbursement of travel expenses. The consultant asks both the client and the candidates for the feedback after every interview. Formal reference checks after client interviews, we conduct a formal reference check of the selected candidates. Our recruitment consultant's individuals/companies that is capable of providing details of the candidate's qualifications, work ethics and other relevant feedback. The comments made by these references are then reviewed with the client.

Closure
The closure stage consists of negotiation & offer, follow-up/progress and handholding.

Negotiation & Offer
We actively participate in the negotiation process including compensation. Both the client and the candidates draw on our in depth knowledge of market compensation and benefits in order to discuss and plan a competitive and equitable package.

Follow up/Progress
Understanding the importance of follow up/progress phase, we keep in touch with the candidate until he/she joins the company.

Handholding
After the successful candidate joining for a specified job, we keep an on-going dialogue with both the candidate and the client. This handholding process ensures a smooth integration into the organization and accomplishment of targets and performance goals.

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